Welcome to the CFA Certification and Registration service
The CFA is responsible for the registration & certification of candidates studying for Apprenticeships in the following Pan Sector areas:
- Business & Administration
- Customer Service
- Contact Centre
- Management & Team Leading
- Marketing
- Sales & Telesales
Important Changes to Apprenticeship Certification - ENGLAND only
The certification of Apprenticeships in England has now switched over to the ‘ACE’ system (Apprenticeship Certificates England), an online system developed by the Alliance of Sector Skills Councils and run by the various Sector Skills Councils and Standard Setting Organisations including CFA.
ACE is now the only approved system used for issuing Apprenticeship Certificates in England. Unfortunately, CFA can therefore no longer accept paper based or CFA online applications. Any paper based certificate request forms that have already been received will be processed by CFA, but all future applications should be made via the ACE system.
Benefits of the ACE system
The ACE system allows learner information and evidence to be uploaded online, saving centres time and postal costs. The cost per certificate is also reduced, with each certificate now costing just £22 using the ACE system (as opposed to £25 per certificate for paper based submissions). The new system also allows learner information to be inputted as the apprentice progresses, meaning evidence can be collected throughout the programme rather than just at the end. The system can be accessed by multiple users as many times as required and all evidence of achievements can be stored centrally for easy access.
How do I register for ACE?
To use the ACE system you will need to register your centre details. If you still need to register your centre onto ACE, please click here and enter your centre details.
Once we have confirmed your centre details, your login will be emailed to you along with a manual for system use. If you require more information or any help with the registration process, please call us on 020 7091 9620.
An online tutorial providing further information on registering and using ACE can be viewed here.
Downloads:
Authorisation Form
Apprentice Certificate Request Authorisation Form
Blueprint Forms
For all apprentices with starts dates before and including the following dates, please click on above link for the correct forms.
| Business & Administration | 30 May 2011 |
| Customer Service | 30 May 2011 |
| Contact Centre | 28 June 2011 ** |
| Management and Team Leading | 28 June 2011 ** |
| Marketing | 28 June 2011 ** |
| Sales & Telesales | 28 June 2011 ** |
SASE (England) Forms
For all apprentices with start dates on or after the following dates.
| Business & Administration | 31 May 2011 |
| Customer Service | 31 May 2011 |
| Contact Centre | 29 June 2011 ** |
| Management and Team Leading | 29 June 2011 ** |
| Marketing | 29 June 2011 ** |
| Sales & Telesales | 29 June 2011 ** |
** For Sales & Telesales, Marketing, Management and Team Leading and Contact Centres there will be a brief period of dual running of the old ‘blueprint’ and new ‘SASE’ frameworks in England, between 31st May 2011 and 28 June 2011.
SASW (Wales) Forms
For all apprentices with start dates on or after the following dates, please click on above link for the correct forms.
| Business & Administration | 01 August 2011 |
| Customer Service | 01 August 2011 |
| Contact Centre | 01 August 2011 |
| Management and Team Leading | 01 August 2011 |
| Marketing | 01 August 2011 |
| Sales & Telesales | 01 August 2011 |




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