Consultations
Reflecting on the standards below please answer the questions in our M&L NOS Survey.
You can download the individual documents below or download the entire group.
FB – Manage marketing
FB1 – Develop understanding of your markets and customers
FB2 – Develop marketing plans
FB3 – Implement marketing plans
FB4 – Manage the development of products and services
FB5 – Manage the marketing of products and services
FC – Manage sales
FC1 – Plan and monitor the work of sales teams
FC2 – Bid for contracts
FC3 – Sell products and services
FD – Manage customer service
FD1 – Develop a customer focused organisation
FD2 – Deliver products and services to customers
FD3 – Manage customer service
FD4 – Monitor and solve customer service problems
FD5 – Implement quality improvements to customer service
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