ICS
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As the professional body for customer service, ICS's role is to help meet that demand by defining what customer service skills look like at different levels of complexity and by promoting different ways in which individuals can acquire them. We:
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have defined National Occupational Standards at Levels 1, 2, 3 and 4 within the national framework |
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offer ICS Professional Awards for those in customer facing roles |
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provide the frameworks, including the general principles for assessment and quality control, for National Vocational Qualifications and Scottish Vocational Qualifications in Customer Service |
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provide the frameworks for Apprenticeships in Customer Service and quality assure outcomes. |
