CfA

Job Title: Team Administrator and Project Officer
Reports to: Director of Development
Contract: 12 months fixed term contract (including 6 month probationary period)
Salary: £18,000

The CFA is the national standard setting organisation (SSO) for business skills in the UK. We are the leading government-recognised apprenticeship issuing authority responsible for business skills representing over ten million employees to date and ensuring that employees from all types of organisations have the skills which they will need to excel and develop throughout their careers.

Job Purpose

To carry out effective administration and project support in relation to standards, qualifications, frameworks and skills related projects, activities and services.

Key Responsibilities/Accountabilities

Working closely with Development team members and other teams within the organisation the Team Administrator is responsible for:

• Contributing to the development of policies and practice in own area of responsibility

• Contributing to the identification, establishment, monitoring and evaluation of development team administration systems and procedures

• Providing support for the effective delivery of development projects, to achieve quality, project and budget standards

• Supporting the organisation and administration of development team workshops, meetings and events including taking minutes at meetings

• Assisting the Director of Development, Standards and Qualifications Managers and Development Officers with specific tasks to support the smooth functioning of the Development team

• Assisting the Development team with hospitality for internal meetings, events and conferences

• Liaising with internal and external suppliers to ensure timely delivery of CfA products and services

• Maintaining good working relationships with internal colleagues and external stakeholders

• Providing excellent customer service and support to all suppliers, partners, key stakeholders and customers

• Administering systems and processes relating to qualifications and national occupational standards, including liaison with relevant regulatory bodies

• Planning and organising own work and improving own performance

Person Specification

This is a key role requiring enthusiasm and commitment from a customer-oriented individual who is also a ‘completer-finisher’ capable of seeing tasks through to conclusion. The position demands a high level of organisational skills and attention to detail.

Essential Skills/Knowledge

• Excellent administration skills
• Excellent IT skills
• Excellent verbal and written communication skills
• Highly developed organisational skills
• Highly developed minute taking skills
• Relationship-building skills
• High attention to detail
• Ability to prioritise
• Receptive to innovation and change
• Excellent customer service skills.

Desirable Skills/Knowledge

• A recognised Business & Administration qualification/Maths & English GCSE
• Customer service experience
• Knowledge of UK vocational educational.

The CFA encourages all individuals to exploit their abilities to the fullest extent. We invest significantly in supporting career development with training and/or qualifications and offer a very comprehensive benefits package including: private pension scheme, private health care, 26 days holiday in addition to 8 bank holidays and a discretionary performance related annual bonus.

To apply for this job please email a copy of your CV and completed application form to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

The closing date for applications is Wednesday 25th January 2012.