Customer Service & Contact Centre
A wide range of both vocational and academic customer service qualifications are available within the UK and internationally, including a number of NVQs/SVQS and apprenticeships, as follows:
NVQs/SVQs in customer service at levels 1, 2, 3 and 4
CfA CS Assessment Strategy Lvls 1-4 July 2010
CfA CS Evidence Requirements July 2010
CfA CS NOS Units showing QCF SCQF WBA Jan 2010
CS Key and Core Skills Signposting July 2010
NVQs/SVQs in contact centres at levels 1, 2, 3, 4 and 5
- Apprenticeships/Modern Apprenticeships in Customer Service at levels 2 and 3
- Apprenticeship in Contact Centres at levels 2 and 3
- Modern Apprenticeship in Contact Centres at level 3
Full details of all qualifications available can be found on the National Database of Accredited Qualifications (NDAQ) at www.accreditedqualifications.org.uk
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