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Home Qualifications QCF QCF UNITS B&A Competence based units

Business & Administration (Competence based units)

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Business resources

Filename Size
An Adobe Acrobat file QCF L2 Maintain and issue stationery stock items.pdf 34.07 KB
An Adobe Acrobat file QCF L2 Use office equipment.pdf 31.34 KB
An Adobe Acrobat file QCF L3 Agree a budget.pdf 28.78 KB
An Adobe Acrobat file QCF L3 Order products and services.pdf 33.68 KB
An Adobe Acrobat file QCF L4 Manage budgets.pdf 30.8 KB
An Adobe Acrobat file QCF L4 Prepare specifications for contracts.pdf 29.64 KB
An Adobe Acrobat file QCF L5 Invite tenders and select contracts.pdf 31.13 KB
An Adobe Acrobat file QCF L5 Monitor and evaluate contracts.pdf 30.59 KB

Business support services

Filename Size
An Adobe Acrobat file QCF L3 Supervise an office facility.pdf 33.35 KB
An Adobe Acrobat file QCF L4 Implement, monitor and maintain administrative services.pdf 36.55 KB
An Adobe Acrobat file QCF L4 Manage an office facility.pdf 34.04 KB
An Adobe Acrobat file QCF L4 Prepare, co-ordinate and monitor operational plans.pdf 33.92 KB
An Adobe Acrobat file QCF L4 Propose and design administrative services.pdf 36.34 KB

Communications

Filename Size
An Adobe Acrobat file QCF L1 Communicate in a business environment.pdf 33.79 KB
An Adobe Acrobat file QCF L1 Make and receive telephone calls.pdf 33.29 KB
An Adobe Acrobat file QCF L2 Communicate in a business environment.pdf 35.08 KB
An Adobe Acrobat file QCF L2 Take minutes.pdf 33.22 KB
An Adobe Acrobat file QCF L2 Use a diary system.pdf 29.87 KB
An Adobe Acrobat file QCF L2 Use electronic message systems.pdf 28.74 KB
An Adobe Acrobat file QCF L3 Communicate in a business environment.pdf 37.3 KB
An Adobe Acrobat file QCF L3 Deliver a presentation.pdf 32.92 KB
An Adobe Acrobat file QCF L3 Develop a presentation.pdf 29.04 KB
An Adobe Acrobat file QCF L4 Communicate in a business environment.pdf 39.93 KB

Core B & A

Filename Size
An Adobe Acrobat file QCF L1 Improve own performance in a business environment.pdf 29.73 KB
An Adobe Acrobat file QCF L1 Manage own performance in a business environment.pdf 31.08 KB
An Adobe Acrobat file QCF L1 Solve business problems.pdf 29.18 KB
An Adobe Acrobat file QCF L1 Work in a business environment.pdf 31.67 KB
An Adobe Acrobat file QCF L1 Work with other people in a business environment.pdf 31.84 KB
An Adobe Acrobat file QCF L2 Improve own performance in a business environment.pdf 29.4 KB
An Adobe Acrobat file QCF L2 Manage own performance in a business environment.pdf 33 KB
An Adobe Acrobat file QCF L2 Solve business problems.pdf 31.23 KB
An Adobe Acrobat file QCF L2 Work in a business environment.pdf 34.83 KB
An Adobe Acrobat file QCF L2 Work with other people in a business environment.pdf 36.06 KB
An Adobe Acrobat file QCF L3 Contribute to decision-making in a business environment.pdf 32.61 KB
An Adobe Acrobat file QCF L3 Evaluate and improve own performance in a business environment.pdf 29.95 KB
An Adobe Acrobat file QCF L3 Manage own performance in a business environment.pdf 33.79 KB
An Adobe Acrobat file QCF L3 Negotiate in a business environment.pdf 33.02 KB
An Adobe Acrobat file QCF L3 Solve business problems.pdf 33.24 KB
An Adobe Acrobat file QCF L3 Supervise a team in a business environment.pdf 34.27 KB
An Adobe Acrobat file QCF L3 Work in a business environment.pdf 39.14 KB
An Adobe Acrobat file QCF L3 Work with other people in a business environment.pdf 35.62 KB
An Adobe Acrobat file QCF L4 Make decisions in a business environment.pdf 33.6 KB
An Adobe Acrobat file QCF L4 Manage and be accountable for own performance in a business environment.pdf 34 KB
An Adobe Acrobat file QCF L4 Negotiate in a business environment.pdf 34.22 KB
An Adobe Acrobat file QCF L4 Support sustainability in a business environment.pdf 33.96 KB
An Adobe Acrobat file QCF L4 Support the purpose and values of an organisation.pdf 37.97 KB
A file of unknown type Thumbs.db 67.5 KB

Corporate decision making

Filename Size
An Adobe Acrobat file QCF L6 Support corporate decision-making.pdf 33.21 KB
An Adobe Acrobat file QCF L7 Inform and facilitate corporate decision-making.pdf 33.71 KB

Customer service

Filename Size
An Adobe Acrobat file QCF L1 Assist in handling mail.pdf 29.44 KB
An Adobe Acrobat file QCF L1 Prepare text from notes using touch typing (20 wpm).pdf 30.43 KB
An Adobe Acrobat file QCF L2 Handle mail.pdf 30.85 KB
An Adobe Acrobat file QCF L2 Meet and welcome visitors.pdf 29.82 KB
An Adobe Acrobat file QCF L2 Provide reception services.pdf 32.42 KB
An Adobe Acrobat file QCF L3 Deliver, monitor and evaluate customer services to external customers.pdf 34.68 KB
An Adobe Acrobat file QCF L3 Deliver, monitor and evaluate customer services to internal customers.pdf 34.52 KB

Document production

Filename Size
An Adobe Acrobat file QCF L1 Prepare text from notes using touch typing (20 wpm).pdf 30.43 KB
An Adobe Acrobat file QCF L2 Prepare text from notes.pdf 30.22 KB
An Adobe Acrobat file QCF L2 Prepare text from notes using touch typing (40 wpm).pdf 30.48 KB
An Adobe Acrobat file QCF L2 Produce documents in a business environment.pdf 31.5 KB
An Adobe Acrobat file QCF L2 Prepare text from recorded audio instruction (40 wpm).pdf 30.22 KB
An Adobe Acrobat file QCF L2 Prepare text from shorthand (60 wpm).pdf 30.26 KB
An Adobe Acrobat file QCF L3 Design and produce documents in a business environment.pdf 32.56 KB
An Adobe Acrobat file QCF L3 Prepare text from notes using touch typing (60 wpm).pdf 30.49 KB
An Adobe Acrobat file QCF L3 Prepare text from recorded audio instruction (60 wpm).pdf 30.28 KB
An Adobe Acrobat file QCF L3 Prepare text from shorthand (80 wpm).pdf 30.21 KB

Events and meetings

Filename Size
An Adobe Acrobat file QCF L2 Support the co-ordination of an event.pdf 25.3 KB
An Adobe Acrobat file QCF L2 Support the organisation of an event.pdf 30.19 KB
An Adobe Acrobat file QCF L2 Support the organisation of business travel or accommodation.pdf 32.03 KB
An Adobe Acrobat file QCF L2 Support the organisation of meetings.pdf 30.26 KB
An Adobe Acrobat file QCF L3 Co-ordinate an event.pdf 32.57 KB
An Adobe Acrobat file QCF L3 Evaluate the organisation of business travel or accommodation.pdf 28.77 KB
An Adobe Acrobat file QCF L3 Organise business travel or accommodation.pdf 32.45 KB
An Adobe Acrobat file QCF L3 Plan and organise an event.pdf 33.8 KB
An Adobe Acrobat file QCF L3 Plan and organise meetings.pdf 33.43 KB
An Adobe Acrobat file QCF L4 Chair meetings.pdf 33.84 KB

Health & safety

Filename Size
An Adobe Acrobat file QCF L1 Use occupational and safety guidelines when using keyboards.pdf 29.21 KB

Innovation and change

Filename Size
An Adobe Acrobat file QCF L2 Respond to change in a business environment.pdf 31.06 KB
An Adobe Acrobat file QCF L3 Contribute to innovation in a business environment.pdf 33.39 KB
An Adobe Acrobat file QCF L4 Contribute to innovation in a business environment.pdf 34.18 KB
An Adobe Acrobat file QCF L4 Plan change for a team.pdf 31.08 KB
An Adobe Acrobat file QCF L5 Implement, monitor and review change.pdf 33.94 KB
An Adobe Acrobat file QCF L5 Plan change across teams.pdf 31.27 KB
An Adobe Acrobat file QCF L6 Implement and evaluate organisational change.pdf 35.44 KB

Manage information and data

Filename Size
An Adobe Acrobat file QCF L1 Archive information.pdf 29.3 KB
An Adobe Acrobat file QCF L1 Use a filing system.pdf 29.11 KB
An Adobe Acrobat file QCF L2 Archive information.pdf 30.1 KB
An Adobe Acrobat file QCF L2 Organise and report data.pdf 27.39 KB
An Adobe Acrobat file QCF L2 Research information.pdf 28.54 KB
An Adobe Acrobat file QCF L2 Store and retrieve information.pdf 30.25 KB
An Adobe Acrobat file QCF L2 Support the management and development of an information system.pdf 30.95 KB
An Adobe Acrobat file QCF L3 Analyse and report data.pdf 30.21 KB
An Adobe Acrobat file QCF L3 Monitor information systems.pdf 30.22 KB

Organisational strategy

Filename Size
An Adobe Acrobat file QCF L6 Make arrangements or develop relationships which promote partnership working.pdf 30.96 KB
An Adobe Acrobat file QCF L6 Assist in developing and establishing systems and procedures to review corporate performance.pdf 32.75 KB
An Adobe Acrobat file QCF L6 Assist in improving corporate performance.pdf 29.84 KB
An Adobe Acrobat file QCF L6 Assist in reviewing corporate performance.pdf 29.32 KB
An Adobe Acrobat file QCF L6 Monitor and evaluate trends and events that affect organisations.pdf 31.29 KB
An Adobe Acrobat file QCF L7 Improve corporate performance.pdf 30.9 KB
An Adobe Acrobat file QCF L7 Make arrangements or develop relationships which promote corporate interests.pdf 31.12 KB
An Adobe Acrobat file QCF L7 Monitor and evaluate trends and events that affect organisations.pdf 32.26 KB
An Adobe Acrobat file QCF L7 Review corporate performance.pdf 29.24 KB

 
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